Shipping & Returns

 

Ordering

The price of all goods shall be that stipulated on the Website and excludes Delivery Charges. Full payment must be received before any goods can be despatched. There is no VAT to be added as Merrytails is not a VAT registered Company. 

Custom Orders

Special orders can be made if you require a longer/shorter collar/lead, please let us know and we will endeavour to do our very best for you.  Although the lead time could be 2-3 weeks depending on work load.  But we will keep you updated at all times.

Delivery

Orders within the UK will normally be delivered within 3-5 working days via Royal Mail at a cost of £1.00 for first item and £0.50 for any additional items.

Please request charges for Signed or Tracked delivery.

Buyers are responsible for any Customs and Import taxes that may apply. I will also not be responsible for any delays due to Customs.

Refunds/Exchanges

Merrytails must be notified within 7 days of receipt, should you wish to return or exchange an item. All goods must be returned with all original tags and in same condition as received and Buyers are responsible for return shipping costs.

Custom or personalised orders cannot be returned or exchanged.

Note

Please inspect all of your Dogs Accessories before you use them as Merrytails is not  responsible for any injury, loss, or harm caused either directly or indirectly.